Shipping & Returns

Turn Around Time

We try to get orders out within 24 hrs of placing your order. Please keep in mind that we are closed on Monday and Tuesday so if an order is placed on Sunday- Tuesday it will be filled the next day we are open and shipped that day or the next depending on the amount of orders we are processing that day. We try very hard to get your orders out as quickly as we can. 

Returns Policy

Due to the nature of skin care products we cannot accept returns on opened products. Unused and unopened product can be returned for a refund or exchange within 7 days of receiving products.  Celestial Balance is not liable for the return shipping charges but we will take care of the re-shipment charges.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.